Accelerate and simplify application development with serverless compute
first started working on Azure Functions, they had not had a researcher for a while, so
a lot of tactical research needed to be done. I ran usability studies on the Azure
Functions experience in the Azure portal, which kicked off a redesign effort to refresh
the UI and fix the usability issues that were discovered. Many more quick studies were
needed as part of the iterative design process, until in February 2020 the new
experience was released and received a great response from our customers.
Once I had cleared some of the urgent tactical research needs, I ran several
strategic research projects to help us understand our customers' end-to-end journey and
their pain points and blockers along the way, as well as research into Functions
adoption funnel to support the ongoing growth hacking efforts.
Part of that strategic research happened at our annual IT conference, Microsoft Ignite, in
several focus groups I ran on different topics. These focus groups were a great way to
get the engineering team and the customers together and discuss customer needs and
get feedback on product plans.